FAQ - frequently
asked questions
So small
and yet so
powerful
Do you have questions about our pellets? Here you will find the most important answers about origin, ordering, delivery, storage and quality – quickly and clearly organised.
Price, order & payment
THEURL pellets vary depending on the market situation and delivery region. Here you will find the current daily price and available quantities – transparent, clear and easy to order with just a few clicks.
conveniently online. There you can see the latest prices and availability and select the right quantity with just a few clicks – whether in bulk or in bags. You are also welcome to place your order by phone – our team looks forward to your call.
the goods are paid for directly on site at our location in Thal-Wilfern 40. For the delivery of loose pellets, the invoice is issued after delivery based on the exact quantity weighed.
Product details & manufacture
exclusively of sawdust and wood shavings. This is a by-product of the processing of sawn timber and glulam.
from pure softwood and have a diameter of 6 mm. The water content is ≤ 10%, the calorific value on delivery is ≥ 4.8 kWh/kg and the ash content at 550 °C is ≤ 0.7%. They are ENplus A1 certified and are ideal for efficient and clean combustion.
softwood pellets with a diameter of 6 mm made from 100 % softwood and with a calorific value of ≥ 4.8 kWh/kg upon delivery. The water content is ≤ 10 % and the ash content at 550 °C is ≤ 0.7 %. The pellets are supplied in practical 15 kg bags on pallets weighing 1,080 kg – ideal for self-collection or for smaller storage quantities.
dried sawdust and wood shavings are pressed through a perforated mould under high pressure. This produces the typical cylindrical shape.
evident in the light, smooth surface, low dust and ash formation, and uniform diameter. This is confirmed by ENplus A1 certification, which includes regular checks on production and logistics. The pellets are also tested for moisture content, which is less than 10 per cent. This ensures that the pellets burn completely and efficiently, without leaving any ash residue.
from renewable raw materials – making them significantly more environmentally friendly than fossil fuels such as oil or gas. They are also more stable in price, independent of global crises and available in the region. Modern pellet heating systems are efficient, convenient and eligible for state subsidies.
Delivery & storage
in Assling, East Tyrol. They consist of sawmill by-products that are produced directly in our factories during the manufacture of existing products. This guarantees consistently regional and sustainable production.
reliable delivery to customers in East Tyrol, Upper Carinthia, Pinzgau and South Tyrol. Deliveries beyond this area are possible on request. Deliveries are made on the agreed date by trained staff.
based on availability and existing delivery route. Our team will then contact you by telephone to agree the exact delivery date with you personally – for a punctual and smooth delivery.
with the silo pump truck, the access road must be at least 3 metres wide, 4 metres high and well surfaced. A turning facility is required as the lorries weigh up to 40 tonnes. In addition, the pellet store should be as close as possible to the access road. Please ensure that the access road is clear on the day of delivery.
that someone is on site to provide access to the storage room. The delivery date will be agreed with you in advance by telephone so that you can prepare for it.
in a dry, well-ventilated area. For loose storage, a closed storage room with as little dust development as possible is recommended.
directly from our factory.
Opening hours: Mon – Thur from 08:00 to 17:00 hrs, Fri from 08:00 to 12:00 hrs
Collection address: Thal-Wilfern 40, 9911 Assling
Payment: The customer pays for the pellets directly on site
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THEURL Pellets
